Posted On Apr 09

Product Manager - Mobile & IoT Experiences


Location : Waterloo, ON

Headquarters : Canada

Hiring Mode : Full Time

Hiring Role : Manager

Experience : Mid Level

Job Description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

You will lead one of our core digital channel streams (mobile & Internet of Things such as wearables, voice, etc.) As part of the Product Management team, you deeply understand our customers and are the bridge between business and engineering to create human-centered experiences that matter in the lives of Canadians. You are a key driver in each of these phases:

  • deation - Generating solution ideas and market fit;
  • Development - Working closely with an Agile squad of Engineers, Analysts and Testers
  • Management - Maintaining product performance and market relevance, conducting business validation testing, owning and updating product roadmaps, producing and reviewing product dashboards and reports.

In your quest to enhance and deliver new digital and self-service capabilities for our customers, your collaborative nature will bring together internal players from IT, Marketing, Sales, Customer Support, Compliance, Risk and Finance to ensure we implement the right solution the first time. You possess an excellent balance of analytical, communication and leadership skills and are unafraid to challenge others to continually improve our offering.

Key accountabilities

  • Set the vision for an industry-leading mobile experience for group benefits plan members

  • Own the product backlog and keep the development team unblocked by performing daily prioritization, grooming and writing user stories/acceptance criteria

  • Collaborate with technical teams in the development of mobile application features

  • Collaborate with UX/UI designers in the design and validation of mobile application features

  • Coordinate the creation of marketing collateral and provide guidance to marketing and communications regarding market positioning/release content

  • Define OKRs and KPIs for mobile features and provide reporting to stakeholders

  • Monitor and analyze qualitative/quantitative data to identify enhancements to our mobile experience

  • Collect and document feedback from multiple sources (user testing, sales, customers) and use this to refine the product backlog

  • Perform competitive analysis across traditional and emerging competitors to identify potential opportunities.

  • Be the voice of the customer for the development team, and the voice of the developer for the business teams

  • Set priorities and direction and function as a product advocate across the company

  • Support sales team inquires related to solution roadmaps and strategy

  • Ensure operational readiness for the launch new features/solutions

About you

  • 5-10 years of relevant work experience

  • Post-secondary education preferably related to Digital Technology, Business or Marketing

  • Passionate about continuous learning from both success and failure, remaining open to change and continuous improvement

  • Highly influential and can inspire others

  • Strong collaborator, nothing gets done without strong teamwork

  • When something has always been done in a certain way, you wonder why nobody has begun to do it differently

  • You refuse to believe ・no, we can・t do that・ is an acceptable answer

  • A very effective decision-maker

  • Experience supporting product development and portfolio management

  • Strong working knowledge of emerging Web technology, mobile capabilities and the internet of things.

  • Familiarity with SCRUM and agile-based development methodologies

  • Familiarity with design thinking/user journey mapping methodologies

  • Ability to write clear and complete value-based user stories

What success looks like

Success in this role means delivering results and excitement through teamwork and a relentless focus on win/win solutions for Manulife’s customers and our business. Success is walking into work every day eager to learn about emerging trends in technology and human factors. Success ultimately is making our customer’s lives better, and their decisions easier.

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2020, we had more than 37,000 employees, over 98,000 agents, and thousands of distribution partners, serving over 30 million customers. As of December 31, 2020, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .