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Posted On Apr 09

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User Researcher

IBM

Location : Austin, TX 73301

Headquarters : United States

Hiring Mode : Full Time

Experience : Mid Level

Job Description
Introduction
Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!
Your Role and Responsibilities

Enterprise software doesn't have to be boring. And designing enterprise software doesn't have to be boring either. The IBM Cloud and Cognitive Software Organization needs an experienced User Researcher who deeply cares about creating an experience-first culture today.
Your Role and Responsibilities
Are “why” and “why not” two highly used questions in your vocabulary? Do you find yourself wandering from me to we often? If so, you may also find that enterprise software doesn't have to be boring. And designing enterprise software doesn't have to be boring either. The IBM Cloud and Cognitive Software Organization. needs a User Researcher who deeply cares about creating an experience-first culture today. We don't wait until we have to change. In this role, you will work alongside many other Designers, Offering Managers and Developers to tell the narrative of our company. You understand that the creation and destruction of paper and pixels always centers on one thing - humans. Our purpose is to be essential. Essential to our users. Essential to our colleagues.
About Us
Join a team of dedicated user researchers in IBM Cloud and Cognitive Software Design! We work within product teams and across entire portfolios in Cloud and Cognitive software to make IBM products better for our users. Work here can cover products such as Data Science, Artificial Intelligence, Cloud Computing, and other cutting-edge technologies. We are strong advocates of ‘mixed-methods’ and incorporate various techniques in our toolbox. Our typical tactics include activities like usability assessments, interviews, journey and empathy mapping, design studio sessions, surveys, and data analysis to uncover market and user needs and expectations. The best thing about working in the IBM Cloud and Cognitive Software Design team is the people we get to work with. In joining our User Research team, you'll be in the company of established User Researchers. Our group is made up of those with years of deep research expertise and brilliant early career professionals using the latest tools and methodologies. We share our methods and tooling across IBM, and continually teach (and learn from) each other new and best practices.
About You
You're an experienced User Researcher with proven skills uncovering often unarticulated user needs and connecting those to business goals. Your insights will be used across the world by hundreds of thousands to build, deploy, and manage apps used by millions (no pressure!). You should be passionate about identifying and connecting with our target users and becoming their advocate to influence our products to meet their needs. You can easily flex between ‘Qualitative vs. Quantitative’, ‘Strategic vs. Tactical’ and ‘Moderated vs. Unmoderated’ types of research. You can collaborate effectively with product management, engineering, and remote teams. You can demonstrate leadership, technical curiosity, and tenacity. You're comfortable partnering with some of the leading technologists in the fields of cloud and cognitive computing.
Preferred work locations: 

Austin, TX & Research Triangle Park, NC

Required Technical and Professional Expertise
  • At least 3- 5 years experience in the field of user experience research and design
  • At least 3-5 years experience conducting user research throughout the entire product development life-cycle
  • Experience triangulating actionable insights across research studies with customers and behavioral analytics
  • Background evaluating websites with various research methodologies and quantitative measures of user experience
  • Demonstrated success relating generative and evaluative research insights to core business goals
Preferred Technical and Professional Expertise
  • Experience with market research on SaaS websites/products is a plus
  • At least 5 years experience managing projects involving cross-functional teams (product management, design, marketing, and/or development)
  • Experience in a consulting firm or organization that serves different products/teams desired
  • At least 5 years experience working with enterprise software (agile/continuous delivery desired)
  • Bachelor’s degree in Experimental Psychology, Cognitive Science, Human Factors, Human Computer Interaction, Anthropology, Sociology, Statistics or related discipline

About Business UnitIBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
IBM intends this job to be performed entirely outside of Colorado.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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