Posted On Sep 16

This job posting has expired

Technical Writer


Location : Waterloo, ON

Headquarters : canada

Hiring Mode : Full Time

Experience : Mid Level

Waterloo, ON
Worker Sub-Type:
  • BlackBerry is looking for an energetic and collaborative Technical Writer with experience creating technical documentation for enterprise software. You will be responsible for creating a range of documentation from highly technical administration guides to clear and simple end-user guides for enterprise applications. You will also be responsible for creating engaging multimedia that highlights the many exciting things our products can do!
  • You will be working on cutting-edge technology that focuses on securing the Enterprise of Things. BlackBerry Secure software provides the embedded intelligence for the Enterprise of Things so that the Internet of Things can thrive.
  • You’ll be most successful if you have a passion for working with engineering teams on highly technical products and making information available to internal and external customers in innovative and engaging ways.
  • Build strong partnerships with software engineers, product managers, and other experts across the enterprise to develop technical information
  • Work with product designers and developers to make products easier to use
  • Directly assist in developing product user interfaces
  • Determine the appropriate medium for message or audience, such as manuals or online videos
  • Standardize content across platforms and media
  • Gather usability feedback from customers and designers
  • Revise documents as issues arise
  • Create videos and multimedia tutorials that simplify technical concepts and tasks
  • Assist with the localization of software and product documentation
Required skills
Bachelor's Degree in a relevant field, such as English, Communications, Mathematics, Engineering, or Computer Science
Minimum 3 years experience working with technical products (hardware or software)
Exceptional writing skills
  • Flexible, proactive, and enjoys working in a team environment
  • Fluent in English with proven writing proficiency
Nice to have
  • Experience with DITA, structured authoring, and creating content in XML using a CMS
  • Familiarity with MDM management software
  • Proven ability to plan and deliver work within an agile development process
  • User Acceptance Testing experience
  • Experience developing multimedia
Job Family Group Name:
Product Development
Scheduled Weekly Hours: