Overview: Provides operational, maintenance and networking support for customers through product and customer skills knowledge. Works closely with Service Managers and other Technicians to provide the basic support with seamless technical expertise of Canon Solutions America supported products in accordance with the current Service and Parts Standards. Responsibilities: - Diagnoses basic mechanical, software, network and system failures, using established procedures. - Services and Repairs designated equipment to Canon standards and specifications. - Working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics. - Meets customer demands by providing efficient, responsive and accurate Field/Shop/on-site maintenance. - Properly maintains all technical information, FSR's, Expense Reports, and Canon property assigned. - Maintains all technical information and Canon property assigned and provides direction to less senior technicians. - Provides the solutions of escalated technical and/or customer service-related problem areas for any territory requested. Qualifications: - Associates degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience. - 1 to 2 years of related experience. - Possess a basic understanding of internet environments. Successful completion of the 120-day introductory period and completion of the PDIF new hire class. - Requires some travel (valid driver's license and acceptable driving record necessary. - Must be able to work in a 24x7 environment, perform shift work and do on-call rotations. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling). Company Overview: About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
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