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Posted On Mar 12

Support Engineer IV

Amazon.com Services LLC

Location : Bellevue, WA

Headquarters : United States

Hiring Mode : Full Time

Experience : Mid Level

Overview
  • At least 4 years of Linux experience.
  • At least 4 years Systems Administration/Engineering experience.
  • At least 2 year scripting or programming language such as Perl, Python or Ruby.
The Smart Home team is focused on making Alexa the user interface for the smart home. From the simplest voice commands (turn on the lights, turn down the thermostat) to use cases spanning home security, home entertainment, and the home environment, we are evolving Alexa into an intelligent, indispensable companion that automates daily routines, simplifies interaction with appliances and electronics, and helps customers get the most out of the technology in their lives.

The ideal teammate is passionate about Alexa and has a track record of success in working with distributed systems and AWS services. A commitment to teamwork, knowledge of IoT systems, and strong communication skills (to both business and technical partners) are absolute requirements.

As a Support Engineer IV, your responsibilities would include troubleshooting, diagnosing and fixing production issues, developing monitoring solutions, developing, executing, and improving technical business processes, and driving resolution of technical challenges. Responsibilities also include working alongside development, updating/enhancing our current software, automation of support processes and documentation of our systems.

  • B.S. in Computer Science, Engineering or a related technical field.
  • Demonstrable track record of dealing well with ambiguity, prioritizing needs, and delivering measurable results in a dynamic environment.
  • Experience creating baseline metrics and monitoring of service health.
  • Demonstrated skill and passion for operational excellence.
  • Experience with agile software development practices.
  • Experience conducting failure mode analysis in complex distributed systems.
  • Proven ability to troubleshoot and identify the root cause of issues.
  • A history of dealing well with ambiguity, prioritizing needs, and delivering measurable results in a dynamic environment.
  • Ability to work in a diverse team environment.
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
Amazon.com